All our orders will be shipped via Correos or Seur depending on the weight and volume of the merchandise.

Shipping fees vary depending on the volume of merchandise and the destination, and will be calculated automatically at checkout.

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For example, shipments to mainland Spain may range from 9,00€ | 30,00€ y 95,00€

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If you can't find your place of residence among the shipping options but you're eager to get your FAKE CAKE, email us at cakes@customfakecakes.com, and we'll try to send your package wherever you are with a personalized shipping fee.

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As a specialized workshop in the creation of custom-made fake cakes, we are unable to specify the exact days for the preparation and shipping of our products. However, typically, the delivery time for small items ranges between 8 and 10 business days.

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For customized and special orders not displayed in our store, we will maintain contact via email, WhatsApp, or phone at all times.

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Our customer service hours are from Monday to Saturday, from 2:00 PM to 9:00 PM.

If you need more information, contact us at cakes@customfakecakes.com.

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REFUND POLICY

Due to the handcrafted and decorative nature of our products, as well as their common use in celebrations and events, we do not accept returns or offer refunds once an order has been delivered.

In the event that a product arrives damaged during shipping or presents a manufacturing defect, we will replace it with a new piece in perfect condition.

Each creation is carefully crafted to ensure it arrives ready to look perfect for your celebration.

By placing an order in our store, the customer accepts these terms of sale and the brand’s no-return policy.

We recommend carefully reviewing all measurements and product descriptions before making a purchase.